Purchases / Refunds
Digital purchases may be refunded only when the purchased file has not been downloaded.
You may request a refund only if the purchased digital file has not been downloaded.
Once a purchased file has been downloaded one time, the order becomes final and non-refundable. This applies even if the file is not opened, used, or downloaded again.
Email hr@corporatedeclassified.com with the email address used for purchase, your order number, the product purchased, and the reason for your request. We will verify the download history before determining eligibility.
If the purchased file has not been downloaded and the request is approved, the refund will be issued to the original payment method. Processing times depend on the payment provider and your financial institution.
If a file is damaged, incomplete, or inaccessible, contact us so we can help restore access or provide a working replacement. A technical problem does not change the download-based refund rule, but we will make reasonable efforts to ensure you receive the product purchased.